Terms and Conditions to Apply.

These are the terms and conditions of the sale of goods and services of STELLAR GROUP CO PTY LTD ACN 672 384 904 (trading as ‘STELLAR HAIR ANZ’) and apply to all purchases through its website(s), at any store location or via any authorised reseller. By making a purchase, you agree to be bound by these terms and conditions.

These terms and conditions supersede those in any previous form without affecting the validity of any previous guarantee or indemnity. These terms and conditions may not be varied, or further terms introduced in connection with any supply, except by agreement in writing by STELLAR HAIR ANZ.

Pricing

Our pricing is subject to variation without notice and we at all time reserve the right to vary pricing as we see fit.

If we give you a quotation for a unique or bulk order, the quoted price is valid for the period specified in the quotation or where a period is not specified, 15 days from the date of quotation.

The nominated currency used for all transactions with us is Australian Dollars (AUD$) unless otherwise displayed including where you select a different currency or purchase goods and services in a place outside Australia. Where a different currency is tendered, prices will be converted to and from Australian Dollars at our nominated exchange rate.

All prices displayed on our website(s) and in any catalogues and other media will be exclusive of GST (Australian domestic Goods and Services Tax) unless otherwise stated. All Australian domestic sales and deliveries sent to Australian delivery addresses will be subject to Australian GST. For online purchases, GST will be applied (if applicable) in your cart or your price may be shown inclusive of GST. The rate of Australian GST is 10%.

Except as otherwise specified, pricing is exclusive of delivery fees and charges. Whilst we will endeavour to apply the charge of postage and shipping to your nominated address at checkout, we reserve the right to contact you requiring payment for any additional shipping and postage charges that may be required.

In the event that an item is listed at an incorrect price or with incorrect information, we reserve the right to withdraw an item from sale, and to refuse or cancel orders and issue a refund (where applicable).

Order and delivery

You may purchase goods online at our website(s). We do not have store locations. Our local distributors are independent resellers who operate on separate terms and conditions.

Cancellation of an order on our website is at our discretion at all times. If we are unable to cancel your order, we may offer you a return or exchange under our Returns Policy.

We will deliver by courier or Australia Post standard or express post (as selected in your cart or at the time of purchase). Other forms of delivery may be available from time to time based on the selection available and pricing displayed or offered to you at the time of purchase. We reserve the right to change the carrier or shipping method if required.

It is our priority to deliver your order as quickly as possible, which is why we aim to dispatch orders within two (2) business days, but we make no warranty as to dispatch and delivery times.

Orders designated for shipping outside Australia may be subject to restrictions and we at all times reserve the right to cancel and refund the price of any order that we feel cannot be met or shipped to you, provided that we will not be responsible for checking such requirements and you accept the risk and associated cost of any inspection, quarantine, duties or item rejection (including destruction) on arrival in your country.

Where a third party carrier or courier is used to effect delivery, you accept and must comply with the terms and conditions of such carrier or courier.

We warrant delivery of our goods to your chosen destination safe and in saleable condition, except for external packaging damage which shall not be cause for refund or exchange. The chosen destination means:

1. for delivery to an address, arrival at that address; or
2. for collection services including Click and Collect™, arrival at the collection destination.

and risk in the goods passes to you at this time.

It is your responsibility to inspect the goods on collection or delivery and tell us immediately if there are any issues with your order. Goods will be taken as accepted if no damage or error is notified to us within three (3) days of delivery, or the goods being made available for your collection, and any returns, refunds or exchanges after this point will only be subject to your rights under our Returns Policy including Warranty Terms and Consumer Guarantees (if applicable).

Without limiting the foregoing, we will be relieved from liability for damage or loss of ordered goods occurring after delivery (including if you have requested that the delivery carrier leaves your goods unattended at a delivery address) or if the goods are damaged or misplaced by any person, including a carrier or store clerk, who obtains the goods from our principal carrier, including, for international deliveries, your local carrier or any store offering Click and Collect™ service.

You must not use the goods (other than to the extent reasonably necessary for the inspection and testing) before you satisfy yourself the goods comply with these terms and conditions or the Consumer Guarantees (if applicable). Goods that have been used, and or tampered with, may no longer be returnable under the terms of our Returns Policy including Warranty Terms and Consumer Guarantees (if applicable).

Payment

Unless you hold a credit account with us, you must pay for goods and services at checkout before dispatch will be effected.

We may from time to time stipulate the tenders that we will accept for payment, whether in store or online. Unless otherwise stated, we will not accept personal cheques.

If you make payment via a payment service, including Paypal™, AfterPay™ etc. you accept the terms and conditions of those services.

Payment is to be made in Australian Dollars or currency convertible to Australian Dollars. Unless otherwise stated, we will not accept payment in crypto currency, vouchers, gift cards or other kind not readily convertible to currency, provided that we may give you from time to time a gift card, voucher or store credit which may be redeemable with us under the terms of our Gift Cards and Store Credit Policy.

For the avoidance of doubt, title in the goods does not transfer to you, despite postage or delivery, until your payment is received in full. If you fail to make payment on time or make a payment with a tender that is later dishonoured, we reserve the right to recover possession of the goods and, until payment in full is received, you agree to keep the goods safe, not to reseller, encumber or dispose of the goods, not to mix the goods with or attach them to other materials making them unable to be returned. For the avoidance of doubt, our retention of title is a security interest within the meaning of the Personal Property Securities Act 2009 (Cth) and we reserve the right to register our security interest on the personal property securities register against your details and you waive the benefit of notification of any financing statements or financing change statements, as those terms are defined under the Personal Property Securities Act 2009 (Cth).

Product Warranty

In addition to the terms of the Australian Consumer Laws (including the Consumer Guarantees) if applicable to you, our goods are the subject of product warranty from us on the terms of our Warranty Terms.

You must read our Warranty Terms and you be taken to have accepted our Warranty Terms when you make a purchase of goods on our website.
Warranty claims should be directed to us via the procedure outlined in our Returns Policy.

In addition, we offer general after sales support, including for servicing and repair outside of warranty, and you may contact us at any time to enquire about any problems you are experiencing with one of our products, product functionality, servicing and repair of our products in your local area.

If you are a trade customer, you may be provided with the details of your local distributor to which to submit product concerns. All other after sales support will be performed by us and enquiries should be directed to us at our contact details below.

Customer default

If you:

• commit a substantial breach of these terms and conditions including unreasonably refusing to accept any goods or services or failing to pay for any goods or services; or
• inform any person it you are insolvent, commit an act of bankruptcy, have a bankruptcy petition presented against you, become bankrupt, become subject to or bound by any arrangement, assignment, composition or moratorium of debts with your creditors, official management, receivership, liquidation, voluntary administration, winding up or other external administration;
  we may, without affecting our other rights:
• immediately terminate the supply of the goods or services, by notice in writing to you;
• refuse, suspend or withhold any further goods or services;
• cancel any account, including a credit account or other credit arrangement, that you hold with us (in which case outstanding amounts will become immediately due and payable).

If your account is cancelled, you forfeit the right to any store credit held with us (refer to our Gift Cards and Store Credit Policy).

Limitation of liability

You agree that, subject to the Australian Consumer Laws (including the Consumer Guarantees):

• the only warranties we make in connection with products and services will be as displayed or advised in writing at the time of purchase;
• except as otherwise stated in our advertising, including on any product tags, we do not warrant that products will be made in Australia or comply with any particular Australian standards or guidelines of manufacture;
• we do not warrant any particular manufacturing quality of products; and
• we do not warrant that our products and services will be suitable for any particular purpose that you require. It is your responsibility to satisfy yourself at the time of purchase that the products or services being purchased are satisfactory for your needs.

We offer returns, refund and exchange options, subject to the conditions of our Returns Policy.

Except to the extent prohibited by law, your only remedy against us for any loss, damage or liability whether in contract, tort, negligence or otherwise in connection with our supply of goods and services, or failure to supply the goods or services, shall be limited to refund of the price paid for the goods and services. We shall otherwise have no liability to you whether in contract, tort, negligence or otherwise.

Without limiting the generality of the above, you accept all liability to third parties (including carriers, subcontractors and head contractors, principals and other parties) which in association with you may be affected by our supply or failure to supply goods or services. We shall not be required to conduct any liaison with or reimburse any expenses claimed by third parties.

Governing law and general provisions

These terms and conditions are made under the laws of Queensland, Australia and you agree to submit to the jurisdiction of the courts in the Brisbane CBD.
Our failure to exercise any right under these terms and conditions or failure to insist on strict performance of any part of the terms and conditions does not operate as a waiver and a partial exercise of a right does not preclude any further or fuller exercise of that right.

If any part of these terms and conditions or any related document or policy is or becomes unlawful, void or unenforceable, that part is severed so that all parts which are not unlawful, void or unenforceable remain in full force and effect and are unaffected by the severance.

Notices required to be given to us must be in writing delivered to us at:
Customer Support - STELLAR HAIR ANZ
Address for postage: PO BOX 327 LABRADOR QLD 4215 AUSTRALIA
Phone: +61 1300 652 751

Notices will only be deemed received:

• if sent by post and subject to proof of postage, 3 days from postage; or
• if sent by email and subject to receipt of a ‘read’ receipt for an email transmission, at the time specified on the read receipt.
Notices required to be given to you must be in writing and may be delivered by post, in person or by email to the contact details provided in your order or account or as otherwise notified in writing to us from time to time. Notices from us will be deemed delivered:
• if delivered in person, at the time of delivery;
• if sent by post and subject to proof of postage, 3 days from postage; or
• if sent by email and subject to a ‘relayed’ confirmation, at the time specified in the relayed conformation.

Updated: 28/06/2024